You don't mention any of the well-known, big players. I've never even heard of Simple Help or the 4 you list at the bottom. The amount of things you can add to it is staggering. I even have a window for Windows Admin Center inside of Devolutions because it's an option. My regular job, I probably have well over 100 servers in my tree of both Windows/Linux. If I was a full time MSP I would seriously consider that. They also have a password vault product that they can pull credentials from. Devolutions has the option to save creds into the session object, I do not do this. I connect to the VPN first and then use Devolutions to connect to the resources I need to get to. I have Devolutions setup where I have all of the machines I need to get to added in the tree grouped by company and then further divided under that. I do side work for several people and I have VPNs to all of them. Currently i use RDCman, to manage my windows estate (Physical, VM and cloud hosted) and putty for linux boxes. then use somethign like RDCMan or one of the others mentioned above for remote connectivity? If you're a contactor or thrid party services provider with VPN capability why would you not have a site to site VPN between you and your clients. You then remote desktop to the require machines through said VPN?īut you want a better remote control solution which doesn't require VPN? You connect to these clients with individual VPNs to their networks? I'm trying to get my head around the problem to be honest. I am looking only at software that is still currently supported and where security is a big consideration The remote desktop software programs that I have been looking at are the following: You don't know what you are missing if you have never had it as it were. There is probably a lot of functionality that really saves time, but that I am not aware of. What I would like to know is what else people use Remote Desktop Software for as I probably am not very efficient in my work process using openvpn and the windows Remote desktop. I really want to start keeping track of how much time I spend on each client (when doing remote work). I am also considering how logging and report auditing will work as I probably want to put this into my helpdesk system to keep track of what I am doing when I connect to each client and how long I am spending doing work on their servers. Security is a concern and any product which has too many features probably also is less secure than a program dedicated to one job and one job only. Although I wonder if it would make sense to keep putty separate. It would also be nice to integrate cmd and putty (ssh connections) within the Remote Desktop Software. I would also like to see if there is a way that I could get Openvpn to connect to more than one client at a time. However, I would like to move to a Remote Desktop Software program where at the bare minimum I can create Client Sites and have each Server listed under each client. I use Openvpn to connect to the client's network, putty to ssh onto any Linux boxes at each client and Windows Remote Desktop Client to logon to the Windows Servers at each client and this is how I mainly look after the Servers. So I tend to use Simple Help for supporting clients desktops only. It's great software and for remote access software quite fast, however I find using a vpn and Windows Remote Desktop performance is still fastest compared to any remote support software. I use Simple Help for supporting my clients when I need to see their screen.
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